Shipping and Exchange Policy

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📦 Shipping:

Orders typically ship within 3–4 business days. Some hair textures or lengths may be in stock and available for faster pickup or delivery — please contact us directly to confirm availability before purchasing.

💳 Afterpay Users:

If you plan to use Afterpay, all payments must be processed through our main website:

👉 https://www.jolieenviolet.com/about

🔄 Return & Exchange Policy:

We offer exchanges within a 5-day grace period after your purchase, under the following conditions:

• Hair must be unworn, unopened, and unraveled.
• Exchanges are only accepted for damaged or incorrect items.
• To request an exchange, please email our customer service team at prettyn.purple@yahoo.com with your order details.

🚫 Please Note:

All purchases and sales are final — no refunds will be issued. Exchanges are honored only if the above conditions are met.

✨ Thank you for shopping with Jolie En Violet, where quality and customer care come first!